Small businesses often suffer with customer service, whether they realize it or not. Clients quickly learn that the best way to get a response is by identifying one person who always help them individually or, worse for everyone else, having the president's direct number on speed dial. There are lots of tools out there that help resolve this. They handle customers in a variety of ways - it might be a CRM app or explicit help desk software. I remember fifteen years ago, a lot of companies had sprung up offering these services but they all cost money and when you're a small shop, it was often better to build it yourself. I switched recently to FreshDesk . 10 Reasons why: 1. Growth path - their pricing models allows unlimited agents in their "sprout" plan. Many systems offer trial periods or limited number of users. Freshdesk offers strong functionality and then added features as you pay. In short, their cheapest plan is "free" with GREAT functionality.
Solutions for Today; Ready for Tomorrow. Andrew MacNeill's blog about development, technology, Visual FoxPro, databases, community and occasionally, some off-topic discussions.